Measurement visit fees
We collect a measurement visit fee of EGP 3,000 for Cairo and Giza. The fee for all other areas is EGP 7,000.
Fees, delivery and refunds
Measurement Fees, Delivery & Refund Policy
Review our measurement visit fees, advance payment arrangements, order delivery terms, and the conditions for cancelling a visit and requesting a refund.
Updated 4 October 2026How we collect the fee
The measurement visit fee is paid in advance when booking. We collect payment online in Egyptian pounds using Visa or Mastercard credit or debit cards. Please retain your payment confirmation and transaction details.
Delivery timeframe and address
Orders are delivered within the delivery timeframe confirmed when placing your order, to the address provided by the customer.
Delivery fees
Delivery fees, if applicable, will be shown before completing the order.
Cancellation window
To qualify for a refund, the measuring visit must be cancelled at least 24 hours before its scheduled time.
Card refunds
When an eligible visit was paid for by credit or debit card, Kitchino will reverse the authorization or submit the corresponding refund transaction.
Processing time
Kitchino will process eligible refunds as promptly as possible. The time for funds to appear may vary because of bank processing procedures, which are outside Kitchino’s control.
Request a cancellation
Contact us with your measuring-visit details so our team can review your request.